Frequently asked questions

Select the product and add it to your cart, then enter your contact, delivery and billing information at the checkout step. No membership is required to place an order. Payment is completed on the payment provider’s secure page; your order is confirmed after the payment is verified.

You enter your card information on the payment provider’s secure payment page, not on our website; your card number, expiration date and security code are not transmitted to or stored on our website. 3D Secure verification is requested when your bank requires it.

If the payment is not approved, the order is not processed and the “Retry payment” option is shown on the result page. Your cart and the information you entered are kept. If the problem continues, you can message us on WhatsApp.

You can reach us using the “Get support with my order” button on the order confirmation page or by sending your order number to our WhatsApp support line.

Your full name, email, phone number, and delivery and billing information are processed so that your order can be delivered and invoiced. Your card information is not transmitted to our website. For details, you can review the Privacy Notice (KVKK).

Yes. The prices shown on product cards and product pages include VAT. For products with options, the price updates based on the option you select. The shipping fee is shown at the checkout step based on the delivery method you choose.

Yes. Custom quantity-based quotes are prepared for businesses, stores, offices and corporate customers. Sending the products you need and approximate quantities via WhatsApp helps finalize the quote quickly.

Yes. At the checkout step, you can select “Corporate” as the invoice type and enter your company name, tax office and tax number. For regular or high-volume purchases, you can also request a corporate quote via WhatsApp.

Many products come with options such as color, size, wattage or light color. When you select an option on the product page, the price, stock status and product code update based on your selection.

Each product page includes a description, technical specifications, areas of use and the product code. For details not on the page, such as size, color or compatibility, you can reach us on WhatsApp using the “Ask a question about this product” link on the product page.

Send us the name of the product you are looking for, along with its image or code if available, via WhatsApp. We will get back to you about whether the product can be sourced and its options.

Images are used to illustrate the product type; color, size and model details may vary depending on the option. Before deciding, you can request a current photo and technical information for the product via WhatsApp.