Privacy policy

This text is an English translation provided for information purposes. The Turkish version of this document prevails.

This Privacy Policy explains how your information is protected while you use the https://www.csgelektromarket.com website (the "Site") operated by CSG ELEKTROMARKET ELEKTRİK ELEKTRONİK VE GIDA TÜKETİM ÜRÜNLERİ TİCARET LİMİTED ŞİRKETİ (the "Company"). Detailed information about the processing of your personal data is set out in the Privacy Notice (KVKK), and information about cookies in the Cookie Policy.

1. Shopping without membership

You do not need to create an account on the Site. When placing an order, we only ask for the information needed to deliver and invoice the order and to contact you. Fields such as the order note and campaign consent are optional.

2. Payment security

• Payments are taken through the infrastructure of a licensed payment institution.
• The card number, expiry date, security code and cardholder name are entered on the payment institution's secure payment page; this information is not transmitted to the Site and is neither seen nor stored by the Company.
• 3D Secure verification is requested when your bank requires it.
• Your order is confirmed after the payment has been verified by the payment institution.

3. How we protect your information

• The connection between the Site and your browser is encrypted with HTTPS (SSL/TLS).
• Your IP address is not stored in plain form; only an irreversibly hashed version is kept, for security purposes.
• Order viewing links are unique to you and are generated so that they cannot be guessed.
• Only authorised staff can access the admin panel, with their own user account and within the limits of their permissions.
• Encrypted backups of the database are taken regularly.

No internet system can guarantee absolute security. If you have any concern about the security of your order or your information, please contact us.

4. Campaign and information messages

• Information e-mails about order, payment, shipping and return processes are sent as part of your order.
• Commercial electronic messages about campaigns and news are sent only if you have given the optional consent at the payment step.
• You can withdraw your consent free of charge at any time by writing to info@csgelektromarket.com.

5. Third-party links

• The Site contains links to our WhatsApp and social media accounts.
• When you move to the relevant platform through these links, that platform's own privacy and cookie policies apply.
• The information you share when you write to us on WhatsApp is used to respond to your request.

6. Cookies

Strictly necessary cookies are used for the Site to work. Analytics cookies work only if you give your consent. You can change your preferences at any time from the Cookie preferences link at the bottom of the Site. For details, please see the Cookie Policy.

7. Changes

This policy may be updated when necessary. The current text and its version are published on this page.

8. Contact

• Company name: CSG ELEKTROMARKET ELEKTRİK ELEKTRONİK VE GIDA TÜKETİM ÜRÜNLERİ TİCARET LİMİTED ŞİRKETİ
• Address: Kulaksız Mah. Arda Cad. Özel No: 37 İç Kapı No: 7, 34440 Beyoğlu/İstanbul
• E-mail: info@csgelektromarket.com
• Phone: 0 (541) 724 34 00
• Registered electronic mail (KEP): csgelektromarket@hs01.kep.tr