Pre-contract information form

This text is an English translation provided for information purposes. The agreement is concluded in Turkish and the Turkish version of this document prevails.

This form has been prepared in accordance with Consumer Protection Law no. 6502 and the Regulation on Distance Contracts, in order to inform the buyer before a distance sales agreement is concluded for orders placed through the https://www.csgelektromarket.com website (the "Site").

1. Seller information

• Company name: CSG ELEKTROMARKET ELEKTRİK ELEKTRONİK VE GIDA TÜKETİM ÜRÜNLERİ TİCARET LİMİTED ŞİRKETİ
• MERSİS number: 0215071388200001
• Tax office / Tax number: KASIMPAŞA / 2150713882
• Address: Kulaksız Mah. Arda Cad. Özel No: 37 İç Kapı No: 7, 34440 Beyoğlu/İstanbul
• Phone: 0 (541) 724 34 00
• E-mail: info@csgelektromarket.com
• Registered electronic mail (KEP): csgelektromarket@hs01.kep.tr

2. Buyer information

The buyer's name, surname, e-mail address, telephone, delivery and invoice details are the information entered by the buyer at the payment step.

3. Products subject to the agreement, price and costs

• The essential qualities of the products purchased are stated on the relevant product page.
• The name, options and quantity of the products, the unit and total sales price including taxes, the delivery method, the delivery charge and the total amount payable are shown in the Order Summary on the payment page before the order is confirmed.
• The information in the Order Summary forms an integral part of this form.
• Prices include VAT. The delivery charge is shown separately on the payment page, together with the free shipping condition, if any.

4. Payment

• Payment is made by credit card or debit card through the infrastructure of a licensed payment institution. Instalment options, if available, are shown on the payment page.
• Card details are entered on the payment institution's secure payment page and are not shared with the seller.
• The order is confirmed after the payment has been verified by the payment institution.

5. Delivery

• Products are sent to the delivery address stated by the buyer at the payment step, through the contracted carrier.
• The estimated delivery time is shown together with the delivery method on the payment page.
• Delivery cannot exceed the statutory period of thirty days from the date the order is placed in any case.
• The buyer is informed by e-mail when the order is handed over to the carrier.

6. Right of withdrawal

• The buyer has the right to withdraw from the agreement within fourteen days without giving any reason and without paying any penalty.
• The withdrawal period starts on the day the product is delivered to the buyer or to a third party designated by the buyer. If several products in a single order are delivered separately, the period starts on the day the last product is received.
• The buyer may also exercise the right of withdrawal in the period between the conclusion of the agreement and the delivery of the product.

Withdrawal notice: It is sufficient to send the seller a clear notice that the right of withdrawal is being exercised, stating the order number, within the period, through one of the following channels:

• E-mail: info@csgelektromarket.com
• Registered electronic mail (KEP): csgelektromarket@hs01.kep.tr
• In writing: Kulaksız Mah. Arda Cad. Özel No: 37 İç Kapı No: 7, 34440 Beyoğlu/İstanbul

Obligations of the seller:

• The seller refunds all payments collected from the buyer, including the product price and delivery costs, within fourteen days from the date the withdrawal notice reaches the seller.
• The refund is made in a manner appropriate to the payment instrument used by the buyer at the time of purchase, without imposing any cost or obligation on the buyer.
• The time for the refund to appear in the card account may vary depending on the bank.

Obligations of the buyer:

• The buyer sends the product back to the seller within ten days from the date the withdrawal notice is sent.
• If the product is sent with the contracted carrier and the return details notified by the seller in reply to the withdrawal notice, the return cost belongs to the seller.
• The buyer is responsible for changes and deterioration arising from use other than use in accordance with the operation, technical features and instructions for use of the product during the withdrawal period.

7. Cases in which the right of withdrawal cannot be used

The right of withdrawal cannot be used in the cases listed in the Regulation on Distance Contracts. These include, for example:

• Products prepared in line with the buyer's requests or personal needs,
• Products whose protective elements such as packaging, tape, seal or parcel have been opened after delivery and whose return is not suitable in terms of health and hygiene,
• Products that are mixed with other products after delivery and that cannot be separated by their nature.

8. Defective products

If the delivered product is defective, the buyer may, pursuant to article 11 of Law no. 6502, exercise one of the following optional rights:

• Withdrawing from the agreement by declaring readiness to return the item sold,
• Keeping the item sold and asking for a reduction in the sales price in proportion to the defect,
• Asking for the item sold to be repaired free of charge, with all costs borne by the seller, provided that this does not require excessive expense,
• Asking for the item sold to be replaced with a non-defective equivalent, if possible.

Liability for defective goods applies within the periods and conditions set out in the law.

9. Complaints and objections

• Complaints and requests may be submitted through the seller contact details above.
• In disputes, applications may be made to the Consumer Arbitration Committees at the buyer's place of residence or where the consumer transaction was carried out, within the monetary limits announced each year by the Ministry of Trade, and to the Consumer Courts for disputes exceeding those limits.

10. Retention and language of the agreement

• The agreement is concluded in Turkish.
• The order information, the version of the pre-information form and distance sales agreement approved by the buyer, and the time of approval are stored by the seller.
• The order summary is sent to the buyer's e-mail address after the payment has been verified.

By reading and approving this form at the payment step, the buyer accepts that they have been informed about the above matters before the distance sales agreement is concluded.