Distance sales agreement

This text is an English translation provided for information purposes. The agreement is concluded in Turkish and the Turkish version of this document prevails.

Article 1: Parties

Seller

• Company name: CSG ELEKTROMARKET ELEKTRİK ELEKTRONİK VE GIDA TÜKETİM ÜRÜNLERİ TİCARET LİMİTED ŞİRKETİ
• MERSİS number: 0215071388200001
• Tax office / Tax number: KASIMPAŞA / 2150713882
• Address: Kulaksız Mah. Arda Cad. Özel No: 37 İç Kapı No: 7, 34440 Beyoğlu/İstanbul
• Phone: 0 (541) 724 34 00
• E-mail: info@csgelektromarket.com
• Registered electronic mail (KEP): csgelektromarket@hs01.kep.tr

Buyer

The buyer is the person who places an order through the https://www.csgelektromarket.com website (the "Site") and enters their name, surname, contact, delivery and invoice details at the payment step. The buyer is responsible for the accuracy and currency of this information.

Article 2: Subject of the agreement

The subject of this agreement is the determination of the rights and obligations of the parties, in accordance with Consumer Protection Law no. 6502 and the Regulation on Distance Contracts, regarding the sale and delivery of the products ordered electronically by the buyer through the Site, whose qualities and sales price are stated below and in the Order Summary.

Article 3: Products, price and payment

• The essential qualities of the products are set out on the relevant product page.
• The name, options and quantity of the products, the unit and total price including taxes, the delivery method and charge and the total amount payable are shown in the Order Summary on the payment page before the order is confirmed. The Order Summary forms an integral part of this agreement.
• Prices include VAT.
• Payment is made by credit card or debit card through the infrastructure of a licensed payment institution. Card details are not shared with the seller.
• The order is confirmed when the payment is verified by the payment institution. An order whose payment is not verified is not processed.

Article 4: Delivery

• Products are delivered to the delivery address stated by the buyer through the contracted carrier.
• The estimated delivery time is shown together with the delivery method on the payment page. Delivery is made without exceeding the statutory period of thirty days from the date the order is placed.
• The product is delivered at the address stated by the buyer, to the buyer or to a person present at the delivery address who is authorised to take delivery.
• If the buyer notices damage to the packaging at the time of delivery, it is recommended that they have the carrier staff record the situation in a report.
• If delivery of the ordered product becomes impossible, the seller notifies the buyer within three days from the date it learns of this and refunds all payments collected within fourteen days at the latest.

Article 5: Right of withdrawal

• The buyer has the right to withdraw from the agreement within fourteen days from the day the product is delivered to them or to a third party they designate, without giving any reason and without paying any penalty.
• If several products in a single order are delivered separately, the period starts on the day the last product is received.
• The buyer may also exercise the right of withdrawal in the period between the conclusion of the agreement and the delivery of the product.

Notice: It is sufficient to send a clear notice that the right of withdrawal is being exercised, stating the order number, within the period, to the e-mail address info@csgelektromarket.com, to the registered electronic mail address csgelektromarket@hs01.kep.tr, or in writing to Kulaksız Mah. Arda Cad. Özel No: 37 İç Kapı No: 7, 34440 Beyoğlu/İstanbul.

Consequences:

• The seller refunds all payments collected from the buyer, including delivery costs, within fourteen days from the date the withdrawal notice reaches it, in a manner appropriate to the payment instrument used by the buyer and without imposing any cost on the buyer.
• The buyer sends the product back to the seller within ten days from the date the withdrawal notice is sent. If the product is sent with the contracted carrier and the return details notified by the seller in reply to the withdrawal notice, the return cost belongs to the seller.
• The buyer is responsible for changes and deterioration arising from use other than use in accordance with the operation, technical features and instructions for use of the product during the withdrawal period.

Article 6: Exceptions to the right of withdrawal

The right of withdrawal cannot be used in the cases listed in the Regulation on Distance Contracts. These include:

• Products prepared in line with the buyer's requests or personal needs,
• Products whose protective elements have been opened after delivery and whose return is not suitable in terms of health and hygiene,
• Products that are mixed with other products after delivery and that cannot be separated by their nature.

Article 7: Defective products

If the delivered product is defective, the buyer may exercise one of the optional rights listed in article 11 of Law no. 6502: withdrawal from the agreement, a reduction in the price, free repair, or replacement with a non-defective equivalent. Liability for defective goods applies within the periods and conditions set out in the law.

Article 8: Declarations and obligations of the parties

• The buyer accepts that they have been informed about the essential qualities of the product subject to the agreement, the sales price, the payment method, the delivery conditions and the right of withdrawal through the Pre-Information Form, and that they have approved this information electronically.
• The seller is obliged to deliver the product in accordance with the qualities stated in the order, sound and complete.
• The buyer accepts that the information they provided when placing the order is correct. The seller cannot be held responsible for delays in delivery caused by an incorrect address or contact detail.

Article 9: Personal data

The buyer's personal data is processed within the scope of Personal Data Protection Law no. 6698 and in line with the purposes and principles set out in the Privacy Notice (KVKK) published on the Site.

Article 10: Settlement of disputes

In disputes arising from this agreement, the Consumer Arbitration Committees at the buyer's place of residence or where the consumer transaction was carried out have jurisdiction within the monetary limits announced each year by the Ministry of Trade, and the Consumer Courts have jurisdiction for disputes exceeding those limits.

Article 11: Entry into force

• This agreement is concluded when the buyer approves it electronically at the payment step and the payment is verified.
• The agreement has been drawn up in Turkish.
• The version of the agreement approved by the buyer and the time of approval are stored by the seller together with the order record.